Return & Refund Policy
Thank you for choosing Biztoast for your wholesale needs. We are committed to ensuring your satisfaction with every order. If you encounter any issues with damaged products or missing items, please follow the guidelines below to request a return or refund.
1. Eligibility for Returns and Refunds
1.1. Damaged Products
- If you receive a damaged product, you are eligible for a refund.
- Evidence Required: Please provide an unboxing video clearly showing the damage to the product and the packaging. This video is essential for us to assess the situation and proceed with the appropriate assistance.
1.2. Missing Items
- If any items are missing from your order, you are eligible for a refund for the missing item(s).
- Evidence Required: Please share an unboxing video showing the remaining items in the package.
- Notification Period: Inform us within 7 days of delivery to qualify for a refund.
2. How to Request a Refund
2.1. Contact Us
- To initiate a return or refund, please contact our customer service team at +91-9654926016.
- Details Required: Include your order number, a description of the issue (damaged product or missing items), and the required unboxing video as evidence.
2.2. Video Submission
- Ensure that the unboxing video is clear and captures the relevant details. Videos should show the product, packaging, and any damage or missing items.
3. Refund Processing
3.1. Review Process
- Once we receive your unboxing video and relevant details, we will review the evidence and verify your claim.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Please allow 7 business days for the refund to be processed. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
3.2. Partial Refunds
- If only part of your order is affected, we will issue a partial refund corresponding to the damaged or missing items.
4. Return Instructions
4.1. Return Requests
- For damaged products, we may request that you return the item for further inspection. Return shipping costs will be covered by us if a return is required.
4.2. Shipping Costs
- We will cover the return shipping costs for damaged products. For missing items, no return is required.
5. Exclusions
5.1. Non-Refundable Items
- We do not offer refunds for issues that are not related to product damage or missing items, such as orders placed in error or issues reported outside the specified notification period.
5.2. Warranty Claims
- For warranty-related claims, please refer to the product warranty information provided with your purchase.
6. Policy Updates
We may update this Returns and Refunds Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.